This is where the rubber meets the road. Old school landline telecom invoice auditing. Every piece of paper that comes into your office from a carrier is a place to save money. Incorrect charges, setup fees you were never supposed to pay, items not billing to contract terms – there are a lot of reasons you are paying too much for your telecom services.
Let’s start with wireline best practices.
Telecom Invoice Auditing – Cursory Audit Items
Here is what you need to be watching for every time – the “easy stuff” that you should be able to find in a cursory overview of your telecom invoices. Clearview makes this a lot easier, as it automatically flags a lot of these items. (Get a Demo to see how)
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3rd party billing
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Local calling plans
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Low and/or no usage lines
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LD calls on LEC invoices
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Inside wire maintenance
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Usage rate compliance
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Slamming
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900/976 unauthorized calling
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Installation, termination & repair charges
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Thrifty invoices
Telecom Invoice Auditing – Comprehensive Audit Items
If you’re doing a more thorough audit, or having a telecom expense management firm like Valicom do it for you, these are the deeper items they should be looking for. We also use Clearview when we perform audits. (Get a Demo to see how)
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CSR analysis
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Contract compliance
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Contract audit & review
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Voice & data network optimization
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Network services analysis