First and most importantly, we establish complete inventory visibility. You cannot save money on what you can’t see, so we build a centralized, accurate inventory of every asset you own, from mobile devices and wireline circuits to cloud licenses. This foundation allows us to immediately identify and eliminate zombie services (active billing for unused lines) and redundant infrastructure that often goes unnoticed in complex environments. 

Absolutely. We pride ourselves on providing exceptional white-glove, ongoing customer support. Every single client is assigned to a dedicated account manager who serves as your primary point of contact for any questions or needs. Our team acts as an extension of your team, and we are committed to providing responsive, expert support to ensure your continued success throughout the life of our mutual engagement. We make it a priority to understand your service requirements that are unique to your network and can customize AP/billing deliverables as needed. Our dedicated team typically meets with each client on a biweekly basis and has regular correspondence by email, phone, or whatever method is easiest for you. 

We aim to minimize your effort significantly. In our “managed service” model, Valicom handles the time-consuming tasks: data entry, auditing, and sitting on hold with carriers. Your team’s role shifts from “doer” to “approver.” You will likely spend just a few hours a month reviewing our findings and approving optimizations, rather than days digging through piles of paper bills and spreadsheets.