Fully Managed Telecom Expense Management Services for Enterprises

First and most importantly, we establish complete inventory visibility. You cannot save money on what you can’t see, so we build a centralized, accurate inventory of every asset you own, from mobile devices and wireline circuits to cloud licenses. This foundation allows us to immediately identify and eliminate zombie services (active billing for unused lines) and redundant infrastructure that often goes unnoticed in complex environments. 

Absolutely. We pride ourselves on providing exceptional white-glove, ongoing customer support. Every single client is assigned to a dedicated account manager who serves as your primary point of contact for any questions or needs. Our team acts as an extension of your team, and we are committed to providing responsive, expert support to ensure your continued success throughout the life of our mutual engagement. We make it a priority to understand your service requirements that are unique to your network and can customize AP/billing deliverables as needed. Our dedicated team typically meets with each client on a biweekly basis and has regular correspondence by email, phone, or whatever method is easiest for you. 

We aim to minimize your effort significantly. In our “managed service” model, Valicom handles the time-consuming tasks: data entry, auditing, and sitting on hold with carriers. Your team’s role shifts from “doer” to “approver.” You will likely spend just a few hours a month reviewing our findings and approving optimizations, rather than days digging through piles of paper bills and spreadsheets. 

Valicom combines powerful technology with personalized, white-glove service. Our team works as an extension of yours, managing the day-to-day details and going the extra mile when you need it. We tailor the right solution for each client, adapting our processes and reporting to fit your business. Valicom has provided TEM services for over 35 years, making us one of the longest-tenured TEM providers in the industry. We remain vendor-neutral, so our recommendations are based on what’s best for the client, not on carrier relationships. You get the visibility and control you need without having to manage the TEM platform yourself.

Valicom’s telecom expense management services cover the full telecom lifecycle: invoice processing and auditing, billing dispute and credit recovery, vendor bill payment, cost allocation, inventory management, MACD order management, usage optimization and reporting. Every client gets a dedicated account team and access to Clearview TEM software.

Pricing depends on the size and complexity of your telecom environment, including the number of carriers, invoices, locations and devices. Valicom provides a custom quote after reviewing your environment, so you only pay for the scope your organization needs.

Managing TEM in-house requires dedicated staff, software and carrier expertise to audit invoices, track inventory and dispute errors. Outsourcing to a TEM provider gives you that expertise and technology without adding headcount, and your team’s role shifts from doing the work to approving recommendations. Organizations with multiple carriers, locations or a large mobile fleet typically benefit most from outsourcing.