Download Case Study

Fill in your details to get instant access.

National Retail Chain Achieves $848K+ in Annual Savings Through Strategic Telecom Optimization

A national retail chain with 900+ locations was overpaying, running duplicate services, and locked into above-market contracts without knowing the full extent of any of it.

National Retail Chain Achieves $848K+ in Annual Savings Through Strategic Telecom Optimization

Case Study Overview


National Retail Chain Achieves $848K+ in Annual Savings Through Strategic Telecom Optimization

Overview
At a Glance:
Recurring Annual Savings Identified:$39,000
Above-Market Rate Services:$305,000 annually
Duplicate Services Eliminated:$504,000 annually
One-Time Credits Recovered:$70,771
Project DeliveryOn-time despite competing initiatives
Challenge

The retail organization faced significant resource constraints while managing a comprehensive transformation from legacy broadband services to modern Direct Internet Access (DIA) infrastructure. Internal teams were stretched across multiple concurrent initiatives, including a major enterprise systems upgrade, creating risk of project delays and implementation errors.

Additionally, the organization lacked comprehensive visibility into service utilization, contract terms, and billing accuracy. Services were provisioned without clear justification, duplicate services existed in the network, and outdated contracts locked the organization into above-market pricing.

Key challenges included
Resource availability limitations due to competing high-priority projects
Lack of visibility into current telecom services and spending
Over-market pricing on existing contracts
Duplicate services not previously identified or disconnected
Billing errors and incorrectly assessed early termination fees
Migration complexity from legacy broadband to modern DIA infrastructure
Need for minimal internal resource consumption during transition period
Customer Profile
Customer
National retail convenience store chain
Headquarters
Multi-state operations
Industry
Retail
Locations
900+
Description
Large regional retailer with stores and distribution points across multiple states
Total Annual Impact
$848K+
Combined annual savings from recurring costs, duplicate service elimination, and above-market rate optimization
Project Efficiency
3-month timeline
Despite parallel enterprise upgrade
100% accuracy
Zero missed deadlines
350+ items validated
Comprehensive billing review

Solution

MANAGED TELECOM TRANSITION & COST OPTIMIZATION

Resource-Efficient Implementation model

A dedicated managed services approach designed to minimize internal resource consumption while executing complex infrastructure transition on schedule, enabling client focus on core business initiatives.

Streamlined Integration & Validation

Systematic approach to service audit, vendor coordination, and billing validation that ensures accuracy and compliance without excessive internal staffing requirements.

Purpose-built Platform & Tracking

Real-time visibility into service transitions, disconnect tracking, and billing accuracy validation, enabling centralized management of complex multi-location infrastructure changes.

Services Deliverable
Invoice Processing & Bill Review
Telecom Service Audit
Disconnect Management
Order Tracking
Billing Accuracy Verification
AP Feed Integration
Contract Review & Benchmarking
Service Implementation Validation
SSO Integration (Okta)
Vendor Coordination
Results
Technology
Completed AP and SSO integration within 3-month project timeline despite parallel enterprise systems upgrade
Executed complex broadband-to-DIA infrastructure transition across 900+ locations
Implemented 26 tracked disconnect items with 100% accuracy in service termination
Validated ~350 billing items for implementation accuracy by vendors
Established real-time order tracking to ensure vendor compliance and service accuracy
Delivered on-schedule go-live per signed agreement despite resource constraints
Economic
Recurring Annual Savings:$39,000
Duplicate Services Eliminated:$504,000 Annually
Identified Audit Items:5 Items Tracked
Above-Market Rate Services:$305,000 Annually
One-Time Credits Recovered:$70,771
Billable Items Reviewed:22 billing Items
Service
Minimal impact to client internal resources during critical enterprise systems upgrade window
100% project delivery accuracy with zero missed implementation deadlines
Systematic approach to vendor accountability and performance validation
Clear documentation of all savings opportunities and implementation status
Comprehensive audit foundation for ongoing cost management
Enhanced visibility into service utilization and spend patterns across enterprise footprint

Let's Get Started Today!

Telecom Expense Management Solutions

Visit www.valicomtech.com