TEM is critical today because telecom environments have become increasingly complex and decentralized, and IT teams are increasingly pulled in different directions making it tough to carefully optimize their technology spend. It provides essential financial control by validating intricate carrier invoices and preventing overpayment on unused “zombie” services. Furthermore, TEM manages the chaotic mix of mobile devices and remote connectivity plans inherent in modern hybrid workforces. By centralizing this data, organizations gain security, compliance, and the ability to prevent shadow IT spending, ensuring operational efficiency and accurate budgeting.

A Telecom Expense Management (TEM) provider manages the entire lifecycle of your telecom environment on an ongoing basis. Each day, the team ingests and audits carrier invoices, compares charges to contracts and inventory, and flags variances and billing errors for dispute & credit recovery. They maintain an accurate inventory of services and devices, monitor usage patterns, and identify optimization and disconnect opportunities. This continuous work reduces costs, improves visibility, and removes the management burden from internal staff.   

A TEM solution addresses several core business problems across telecom and technology spend. It reduces overspending by identifying billing errors, unused services, and suboptimal plans across wireline, wireless, data, and cloud. It improves financial visibility by consolidating invoices, inventory, order management and contracts into one system, so finance and IT can see who is using what, where, and at what cost, enabling better budgeting and chargebacks. TEM also streamlines operations by automating invoice processing, cost allocation, and vendor management, freeing internal teams from manual, error-prone work and supporting governance over complex multi-vendor environments.  

TEM is for any organization that struggles with the complexity of managing multiple carriers, invoices, locations, contracts, cost centers, or a dispersed fleet of mobile devices. Whether you are a mid-market company with growing pains or a large enterprise with thousands of endpoints, if your team is spending more time chasing billing errors and managing spreadsheets than focusing on strategic initiatives, TEM is the solution. It’s for leaders who are ready to trade operational chaos for clarity, control, and the confidence that every technology dollar is being spent wisely. 

Most organizations realize savings of 10–30% on their annual telecom spend after implementing a TEM solution. For example, a company spending $1 million annually could see a direct bottom-line impact of $100,000 to $300,000. These savings are achieved through a combination of one-time credits from historical audits and permanent monthly cost reductions driven by optimized rate plans, inventory cleanup, and corrected billing errors.

Organizations can expect two distinct “waves” of financial return. Immediate Savings are generated from historical audits, where we identify past billing errors and secure credits from carriers, often going back several months. As well as cursory auditing to catch low hanging fruit. Ongoing Savings are also realized month-over-month through continuous optimization ensuring you are always on the most cost-effective carrier products and rates. 

Clearview provides a library of standard dashboards and reports focused on spend, usage, inventory, invoice status, and contract term information, giving stakeholders a quick view of trends and exceptions across locations, carriers, and services. Valicom also supports decision-making with a robust analytics suite featuring over 60 standard reports, plus unlimited custom reports configured by our team at no additional cost, so data can be sliced by virtually any metric, such as total spend by carrier, usage by employee, cost trends by location, or variance reports. Users can work with scheduled and ad hoc report deliveries, while executive dashboards provide high-level visual summaries for leadership and detailed data exports support analysts who need to dive deep into the numbers for budgeting, KPI monitoring, and optimization initiatives.  

Yes, absolutely. A core part of our setup process is ensuring our solution fits seamlessly into your existing workflows. To achieve this, we build custom integrations for the major platforms our clients use, including their ERP, HR, MDM, and accounting systems. Our team works directly with yours to create a tailored connection that ensures smooth data flow between the platforms. While our current focus is on these bespoke solutions, we are also developing a suite of API integrations planned for release in 2026.  

Yes, Clearview supports global telecom environments, but our solution is specifically tailored for multinational organizations that consolidate their operations under a US-based headquarters. While our inventory management, and savings recommendations are limited when invoices are in languages other than English, we still can intake invoices for allocations, however with limited bill pay availability. 

To begin, we typically need just a few items: access to a Letter of Agency (LOA) – we’ll provide the template(s), your Carrier Account List to be included in the project, invoice copies (or your Vendor Web Portal login credentials for us to download). We utilize these invoice copies and vendor billing reporting for access to all account/inventory info needed to build out a comprehensive inventory of your environment inside our Clearview TEM platform. Lastly, a sample AP Feed File is required which allows us to provide or import your spend information to your AP system. Our team will guide you through the data collection process, providing templates and support to make it as easy as possible for your team.  

Absolutely. We pride ourselves on providing exceptional white-glove, ongoing customer support. Every single client is assigned to a dedicated account manager who serves as your primary point of contact for any questions or needs. Our team acts as an extension of your team, and we are committed to providing responsive, expert support to ensure your continued success throughout the life of our mutual engagement. We make it a priority to understand your service requirements that are unique to your network and can customize AP/billing deliverables as needed. Our dedicated team typically meets with each client on a biweekly basis and has regular correspondence by email, phone, or whatever method is easiest for you.   

Our implementation is a structured, multi-step process designed for a seamless transition. It begins with a kick-off meeting to define goals, data collection items and timelines. From there, we gather your data, build your inventory, and configure our platform to your specific needs. We conduct regular check-ins to ensure alignment and provide Clearview TEM portal training to your team before the official “go-live” date. We turn what often feels like a daunting transition into a guided journey, ensuring you feel supported, informed, and completely confident in the path ahead.  

Our implementation process is designed to be seamless and collaborative. We start by understanding your current processes and pain points. Our team then develops a detailed transition plan, which includes data migration, system configuration, and user training. We work closely with your team every step of the way to ensure a smooth and successful transition with minimal disruption to your daily operations while we handle the heavy lifting. 

Yes, our team can manage all of your MACD requests. From ordering new services and devices to managing moves and disconnects, we handle the entire lifecycle of your telecom services. This frees up your IT team to focus on more strategic initiatives while we ensure that your telecom environment is always aligned with your business needs. If we are managing your MACD activity, we route all orders through you for approval and signature. We gather the quotes, validate contracts, and make recommendations, but you make the final decision.  

Valicom stands out through our combination of a powerful, proprietary software platform and a dedicated team of experts. These together allow for a custom solution to fit your company’s needs, not a cookie cutter option. While many providers offer one or the other, we believe that our combination of technology and people delivers the best results. Our commitment to customer service, our deep industry expertise, and our 30+ year track record of delivering significant ROI set us apart from the competition. It’s the difference between buying a tool and having a partner who actually has your back.  

We aim to minimize your effort significantly. In our “managed service” model, Valicom handles the time-consuming tasks: data entry, auditing, and sitting on hold with carriers. Your team’s role shifts from “doer” to “approver.” You will likely spend just a few hours a month reviewing our findings and approving optimizations, rather than days digging through piles of paper bills and spreadsheets.

Our platform provides a comprehensive suite of reports and dashboards that offer deep insights into your telecom environment. You can track spending trends, analyze usage patterns, and identify cost-saving opportunities. Our reporting is highly customizable, allowing you to create reports that are tailored to the specific needs of different stakeholders, from IT managers to financial executives. It’s the relief of finally having the answers right at your fingertips instead of buried in a spreadsheet.  

Yes. Valicom can fully manage vendor bill payment as an extension of your telecom expense management program, from invoice receipt and validation through to payment execution. Once invoices are audited and approved in the platform, our team can process payments on your behalf according to your  internal controls and payment policies, helping you avoid late fees and reduce manual AP workload. Your AP team will complete a single deposit to Valicom, and we then disburse one payment per invoice to vendors. This end-to-end model gives finance and IT a single, coordinated process for invoice audit, approval, and payment, while maintaining visibility and governance over every dollar spent. It’s not just about processing payments; it’s about providing the peace of mind that comes from knowing this critical function is handled with perfect accuracy, freeing your team to focus on strategic priorities.  

Yes, the Clearview dashboard features a “Missing” or “Past Due” alert system. Since we track the expected arrival date of every bill, the system knows when an invoice hasn’t arrived. If a carrier fails to send a bill, our team is alerted to proactively chase it down. This prevents late fees from accruing and protects your critical services from being disconnected due to non-payment.  

No, there is no limit. Clearview is an enterprise-grade SaaS platform built on a scalable architecture designed to handle high volumes. Whether you have 50 invoices or 5,000 invoices per month, the system processes them with the same speed, accuracy, and efficiency. We support clients ranging from mid-market businesses to Fortune 500 enterprises with complex, high-volume telecom environments.

Our TEM system, Clearview allows for charge information to be tracked at a granular level based on charge type. This gives a charge breakout by MRC, tax, usage, discounts, one-time charges, etc. to allow for variances to be tracked month over month at a detailed level. If a variance is identified, our billing team investigates if it’s a billing error, contract related, or a justified increase. If a billing dispute is needed, our team opens an issue within our system which tracks the resolution until credits are issued by the vendor. 

Yes, our team of experts can assist you with contract negotiations as an optional service. We leverage our deep industry knowledge and market intelligence to help you secure the best possible rates and terms. We can assist with everything from benchmarking your current rates to managing the RFP process on your behalf, ensuring you get the most value from your telecom vendors.

We identify cost-saving opportunities by conducting a thorough analysis of your existing contracts and comparing them to industry benchmarks. We look for outdated or unfavorable terms, and our team is skilled at finding savings that others might miss. This process of continuous optimization ensures you are always getting the best possible value from your telecom services.  

If a vendor violates the terms of a contract, our team will work on your behalf to resolve the issue. We will document the violation, communicate with the vendor, and ensure that you are compensated for any deserved credits. Our goal is to hold your vendors accountable and ensure that they meet their contractual obligations.  

While our core expertise is in telecom & technology expense management, our platform can be configured to manage a wide range of technology contracts, including those for SaaS, cloud services, and other IT vendors. By centralizing all of your technology contracts in one place, you can gain greater visibility and control over your entire technology spend.

We recommend that organizations conduct a comprehensive telecom audit at least once a year. However, the ideal frequency can vary depending on the size and complexity of your telecom environment. Ongoing, monthly invoice audits are a core part of our service, ensuring that new errors are caught and corrected as they occur.

The ROI from a telecom audit can be substantial, with many organizations seeing a return of 3x to 10x for their investment. Companies typically save on telecom & technology costs through TEM implementation. The savings come from a combination of billing error recoveries, service optimizations, and contract renegotiations. Our goal is to always deliver a positive ROI within the first year of our engagement.

Once we identify billing errors, our team manages the entire dispute resolution process with your vendors. We compile the necessary documentation, file the disputes, and track them through to resolution. We work tirelessly to ensure that you receive the maximum possible refund for any overcharges.  

We typically review and audit billing data going back 3 to 6 months, depending on your specific carrier contracts and state statutes of limitations. Most carriers require disputes to be submitted within 30-90 days, and this is why TEM is so critical as timely-caught issues prevent missed credits. This historical analysis is also imperative because billing errors often compound unnoticed over time. By auditing past invoices, we can frequently secure substantial, retroactive lump-sum refunds that go directly back to your bottom line.  

Old technology: as these services can be expensive and inefficient  

Expired services: as you may not be on “market rates” or be getting hit with cost increases  

Tariff rated services: these are prone to significant, often quarterly rate increases  

Services billing for closed locations or that are no longer being used: as this waste can drain budgets silently  

Contract compliance: Are you getting the rate and discounts you were promised?  

Yes, the Clearview dashboard features a “Missing” or “Past Due” alert system. Since we track the expected arrival date of every bill, the system knows when an invoice hasn’t arrived. If a carrier fails to send a bill, our team is alerted to proactively chase it down. This prevents late fees from accruing and protects your critical services from being disconnected due to non-payment.  

No, there is no limit. Clearview is an enterprise-grade SaaS platform built on a scalable architecture designed to handle high volumes. Whether you have 50 invoices or 5,000 invoices per month, the system processes them with the same speed, accuracy, and efficiency. We support clients ranging from mid-market businesses to Fortune 500 enterprises with complex, high-volume telecom environments.

Our TEM system, Clearview allows for charge information to be tracked at a granular level based on charge type. This gives a charge breakout by MRC, tax, usage, discounts, one-time charges, etc. to allow for variances to be tracked month over month at a detailed level. If a variance is identified, our billing team investigates if it’s a billing error, contract related, or a justified increase. If a billing dispute is needed, our team opens an issue within our system which tracks the resolution until credits are issued by the vendor. 

We validate inventory accuracy through a multi-step process that includes reconciling your invoices with your contracts, identifying month over month variances, and performing additional audits when necessary. We also work with your team to ensure that our inventory data is always up-to-date and reflects the reality of your telecom environment. An accurate inventory is the foundation of effective telecom expense management.  

Our platform allows mobile devices to be associated with a specific user within your company, so when someone leaves, we can identify which devices should be decommissioned or repurposed. We can identify devices with zero-usage, so you’re no longer paying a monthly fee for unused equipment. This ensures your mobile fleet is optimized for cost and efficiency.

Our telecom inventory is highly detailed and includes all of the information you need to effectively manage your telecom environment. This includes service type, charge type (MRC, usage, tax, etc.) contract information, user assignments, location data, and GL assignment. We can customize the inventory to include any additional data points that are important to your business and can be as granular as your organization requires. 

Valicom can provide security documentation, answer standard vendor risk questionnaires, and share details on controls, policies, and testing practices to support your internal review and approval processes. This helps security, compliance, and procurement teams validate that Valicoms’ controls align with organizational and regulatory requirements.  

Access is governed through role-based permissions, with processes to provision, modify, and deprovision users as roles change or people leave the organization. Periodic reviews and audit logs help identify over-privileged accounts or unusual activity so that access can be corrected quickly and governance standards maintained.