Your understanding of Technology Expense Management (TEM) terminology begins here with Valicom.This TEM glossary explains the most common terms in simple, approachable language to help you understand, manage, & optimize your telecom environment.
Issue Management
Definition:
The systematic tracking, resolution, and reporting of billing, service, or system discrepancies.
Usage Example:
Valicom’s issue management resolved 98% of disputes within 30 days.
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