Your understanding of Technology Expense Management (TEM) terminology begins here with Valicom.This TEM glossary explains the most common terms in simple, approachable language to help you understand, manage, & optimize your telecom environment.
Information Technology Service Management Software (ITSM)
Definition:
Software for managing IT support tasks, like ticketing or issue tracking. It streamlines service-related processes.
Usage Example:
ITSM streamlined telecom issue tracking.
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