Your understanding of Technology Expense Management (TEM) terminology begins here with Valicom.This TEM glossary explains the most common terms in simple, approachable language to help you understand, manage, & optimize your telecom environment.
Customer Service Record (CSR)
Definition:
A detailed log of a customer’s services and billing history. It’s used to verify billing accuracy against contracts.
Usage Example:
CSRs confirmed billed services matched the contract.
Suggested Terms
← Back to Glossary
