Learner Guide-CPCCCO4001 Supervise concreting work ELICOS Resources Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

configure and test network security ICTNWK420 Install and configure virtual machines ICTWEB408 Ensure basic website security ICTWEB411 Produce basic client-side script for dynamic web pages ICTWEB414 Design simple web page layouts Additional electives ICTDBS403 Create basic databases ICTICT419 Work effectively in the digital media industry If you require RPL Kits with comprehensive benchmarking

engaging and compliant classroom or webinar delivery of a qualification or unit

CPCCCA3012A Frame and fit wet area fixtures

procedures and programs Elective units BSBCMM412 Lead difficult conversations Group A BSBHRM529 Coordinate separation and termination processes Group A BSBHRM531 Coordinate health and wellness programs Group A BSBCMM411 Make presentations Group B BSBCRT412 Articulate

Learner Guide-CPCCCO4001 Supervise concreting work ELICOS Resources Core units BSBDIV501 Manage diversityOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce