Learning and Assessment Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set HLT implementing and maintaining an organisation’s

implementing and maintaining an organisation’s WHS management system CPCCBC6001 Apply building codes and standards to the construction process for large building projects CPCCBC6003 Establish

Core units RIIBEF201D Plan and organise work RIICCM201D Carry out measurements and calculations RIICCM203D Read and interpret plans and specifications RIICOM201D Communicate in the workplace RIISAM203D Use hand and power tools RIISAM204D Operate small plant and equipment RIIWHS201D Work safely and follow WHS policies and procedures Elective units RIIIMG301D Maintain site records RIICCM208D Carry out basic levelling RIICCM202D Identify

Units of competency ICTCYS607 Acquire digital forensic data ICTCYS615 Detect and respond to cyber security insider risks and threats ICTCYS614 Analyse cyber security insider risks and threats and devise recommendations ICTCYS601 Create cyber security standards for organisations If you require RPL Kits with comprehensive benchmarking

Units of competency SITXFSA002 Participate in safe food handling practices SITXFSA001 Use hygienic practices for food safety If you require RPL Kits with comprehensive benchmarking

Core units CHCADV005 Provide systems advocacy services CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCMHS002 Establish self-directed recovery relationships CHCMHS003 Provide recovery oriented mental health services CHCMHS004 Work collaboratively with the care network and other services CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCMHS009 Provide early intervention

Learning and Assessment Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set HLT implementing and maintaining an organisation’sOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to